You may receive an error message when you try to add TeamDirection tools to Groove Virtual Office (915616)


The information in this article applies to:

  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.1 Project Edition

SYMPTOMS

When you try to add TeamDirection Project to a workspace in Groove Virtual Office, you cannot see the chart or the task grid. Instead, you receive the following error message:
Can't display tool.

RESOLUTION

To resolve this issue, follow these steps:
  1. Exit Groove Virtual Office.
  2. Run the Setup program for your TeamDirection tool and for your version of Groove Virtual Office.
  3. In the More Tools dialog box, click to select the TeamDirection Project check box, and then click Remove.
  4. In the More Tools dialog box, click to select the TeamDirection Dashboard check box, and then click Remove.
  5. Obtain and install the TeamDirection Project and Dashboard Groove Component Download (GCD) files.

    Note You must install TeamDirection Project from the GCD files. This issue will not be resolved if you install TeamDirection project from the Groove Web site.
  6. Restart Groove Virtual Office.
Modification Type:MajorLast Reviewed:6/14/2006
Keywords:kbprb kbExpertiseInter kbtshoot KB915616 kbAudKnowledgeWorker
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