You cannot add new Groove tools, open Groove invitations, or import Groove contacts by using links on a Web page (915609)

The information in this article applies to:

Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition
Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Workspace 2.5 Preview Edition
Groove Workspace 2.5 Professional Edition
Groove Workspace 2.5 Project Edition
Groove Workspace 2.5 Standard Edition

SYMPTOMS

You cannot add new Groove tools, open Groove invitations, or import Groove contacts by using links in your Web browser. For example, when you click a link to a Groove Contact vCard file or to another Groove injectable file in Netscape Navigator, most older versions of Netscape Navigator display the following error message:

Unknown File Type

This issue does not occur in Internet Explorer.

CAUSE

Your Web browser does not handle Groove Contact vCard files (.vcg) or injectable (.grv) files correctly.

WORKAROUND

To work around this issue if you are using Netscape Navigator, upgrade to version 7.0 or a to later version. If you are using another browser, report the problem to the browser developers, and then use the following workaround:

Right-click the link, and then click Save File.
Select a location on the hard disk drive for the file, and then click Save.
Start Windows Explorer, locate the file, and then double-click the file.

MORE INFORMATION

To install a tool, make sure that the following conditions are true:

Groove is active.
You are logged on to Groove with a valid account.
You set Groove to work online.
You have an active Internet connection.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	6/6/2006
Keywords:	kbprb kbExpertiseInter kbtshoot KB915609 kbAudKnowledgeWorker kbAudEndUser