The Promotions Manager feature is not automatically enabled after you install Microsoft TV Foundation Edition 1.7 SP1 on an existing functional installation of Microsoft TV Foundation Edition 1.7 (915603)


The information in this article applies to:

  • Microsoft TV Foundation Edition 1.7

SYMPTOMS

After you install Microsoft TV Foundation Edition 1.7 Service Pack 1 (SP1) on an existing functional Microsoft TV Foundation Edition 1.7 installation, the Promotions Manager feature is not automatically enabled. Additionally, the following error message is logged to the AdDataCollector log file on the MSTV Controller computer:
Ad Service URL can't be empty; verify configuration Microsoft.TVServer.Cdds.Core.IDataCollector.MakeFileSets() AdDataCollector Error (unknown file):0 AdDataCollector[5812-0x10B4] 11/08 17:44:19
Note Typically, the log file is located in the following folder:

C:\Program Files\Microsoft TV\Foundation Server 1.7 NA\Logs

The following error message is also logged in the Microsoft Internet Information Services (IIS) log file on the MSTV Controller computer:
00:26:33 127.0.0.1 GET /AdService/AdService.aspx - 1701 FE172\Administrator 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322) 403 1 0

CAUSE

This problem occurs because Microsoft TV Foundation Edition 1.7 SP1 contains an outdated AdDataCollector section in the SiteConfig.xml file.

RESOLUTION

To resolve this problem, use of one of the following methods:
  • Remove the AdDataCollector section from the SiteConfig.xml file.
  • Use comment tags to remove the AdDataCollector section in the SiteConfig.xml file. Use the comment start tag (< --) before the AdDataCollector section. Use the end comment tag (-- >) after the section.

MORE INFORMATION

After the AdDataCollector section is removed, the Promotions Manager feature is enabled. Additionally, the following message is logged in the IIS log file:

<Date><Time><IP_Address> GET /PromotionsService/AdService.aspx ad-request-count=3&days=5&Timeslot=Early%20Morning&Headend=5024904%7C5024904&Language=es-MX&CablePlant=cbv&ClientType=basic1.7.2&BroadcastType=OOB&source=Commerce 1701 FE172\u_cbv_datacastserver <IP_Address> - 200 0 0 Note The URL correctly refers to /PromotionsService/AdService.aspx, not to /AdService/AdService.aspx. This URL is the location of the Promotions Manager.
Modification Type:MajorLast Reviewed:4/10/2006
Keywords:kbtshoot kbprb KB915603 kbAudITPRO kbAudDeveloper
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