Error message when you try to install Groove Virtual Office 3.x on a Windows Server 2003-based computer: "The following files did not self-register or unregister" (915564)


The information in this article applies to:

  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

If you try to install Groove Virtual Office 3.x on a Microsoft Windows Server 2003-based computer, you may receive the following error message:
The following files did not self-register or unregister:
grooveutil.dll
groovehooks.dll
specified module can not be found...

CAUSE

This problem occurs because Windows Server 2003 does not include the Atl71.dll file that the Groove installation requires.

WORKAROUND

To work around this problem, visit the following Web site to download the Atl71.dll file:

http://www.dlldump.com/download-dll-files.php/dllfiles/A/atl71.dll/download.html

Install the Atl71.dll file in the following folder:

%windir%\Windows\System32

Note After you install the Atl71.dll file, you must restart the computer. Then, reinstall Groove.

MORE INFORMATION

Windows Server 2003 is not a supported operating system for Groove. The workaround that is described in the "Workaround" section is provided for the convenience of those customers who use Windows Server 2003. The workaround is not part of the Groove release tests.

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Modification Type:MajorLast Reviewed:5/16/2006
Keywords:kbprb kbExpertiseInter kbtshoot KB915564 kbAudKnowledgeWorker
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