Error message when you start Groove: "Groove has detected another device with the same DeviceURL as yours" (915534)

The information in this article applies to:

Groove Workspace 2.5 Preview Edition
Groove Workspace 2.5 Professional Edition
Groove Workspace 2.5 Project Edition
Groove Workspace 2.5 Standard Edition
Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

You install Groove and start it on a computer. You then create an image from this computer and distribute this image to other computers. When you do this, you may receive the following error message when you start Groove again:

Groove has detected another device with the same DeviceURL as yours. The other device is running on your LAN with an IP address of IP address.Please contact your administrator or Groove support immediately.

When this occurs, Groove may start. However, it is unreliable.

CAUSE

This issue occurs because the Groove Device URL must be unique for each computer. Groove creates the Device URL the first time Groove is started after Groove is installed.

When Groove is installed and started on a computer, and then an image is created from that computer and distributed to other computers on the local area network (LAN), all the installations have the same Device URL. Because these installations appear identical in Groove, Groove is unreliable and is frequently unusable on all the computers that have that image.

WORKAROUND

To resolve this issue, you must uninstall Groove on all computers except one.
For more information about how to uninstall Groove, click the following article number to view the article in the Microsoft Knowledge Base:

907504 How to uninstall Groove

After you uninstall Groove, reinstall it for each computer. Alternatively, install Groove from an image that was made before you started Groove.

To prevent this issue, do not start Groove between the time that you install Groove and the time that you create an image from the installation.

For more information about how to create images, click the following article number to view the article in the Microsoft Knowledge Base:

922148 How to create standardized workstation images when Groove is pre-installed

Modification Type:	Major	Last Reviewed:	7/21/2006
Keywords:	kbExpertiseInter kbtshoot KB915534 kbAudKnowledgeWorker