Error message when you try to merge records in Microsoft CRM 3.0: "The logged-on user does not have sufficient privileges to perform the requested action" (915487)


The information in this article applies to:

  • Microsoft CRM 3.0
  • Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you try to merge records in Microsoft Dynamics CRM 3.0, you receive the following error message:
The logged-on user does not have sufficient privileges to perform the requested action.
This problem occurs with records such as contacts, accounts, and leads. This problem occurs if the following conditions are true:
  • You have the Delete privilege at the user level for the records.
  • You are not the owner of the records.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Server.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

You can remove this hotfix by using Add or Remove Programs in Control Panel.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Crmobjectmodel.dll3.0.5300.11146,733,61614-Apr-200602:24
Microsoft.crm.application.components.platform.dll3.0.5300.1114367,48014-Apr-200603:10

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Client
File nameFile versionFile sizeDateTime
Crmobjectmodel.dll3.0.5745.10196,727,47220-Sep-200611:47

Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers Server
File nameFile versionFile sizeDateTimeHashesPlatform
Crmobjectmodel.dll3.0.5745.10196,727,47220-Sep-200611:47

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:10/6/2006
Keywords:kbMBSadministration kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB915487 kbAudKnowledgeWorker kbAudEndUser
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