An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0 (915413)


The information in this article applies to:

  • Microsoft CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

An e-mail address is unresolved in the From field on the e-mail activity detail form in Microsoft Dynamics CRM 3.0. However, the e-mail activity does appear on the History tab of the contact or of the account. This problem occurs when you receive an e-mail message in Microsoft Dynamics CRM from a contact or from an account that was converted from a lead.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Crmnativeinteropproxy.dll3.0.5300.11543,398,48002-Jun-200600:41x86

Installation information

Install this hotfix on computers that are running the server components of Microsoft Dynamics CRM 3.0.

Prerequisites

You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0, use Add or Remove Programs in Control Panel.

WORKAROUND

To work around this problem, manually resolve the e-mail address in the From field on the e-mail activity detail form. However, each subsequent e-mail message that you receive from the contact or from the account will have an unresolved e-mail address in the From field on the e-mail activity detail form.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:10/4/2006
Keywords:kbMBSemail kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB915413 kbAudEndUser kbAudKnowledgeWorker
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