The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
In Microsoft Dynamics CRM 3.0, you customize Help for a custom entity by using the instructions that are provided in the Microsoft CRM Software Development Kit (SDK). Specifically, you create a custom help page for the custom entity. When you try to open the custom help page, you receive the following error message:
"Debug -URL Request" Error
Instructions for customizing Help for a custom Entity can be found here:
Adding a Context-Sensitive Topic for Custom Entities or Forms
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/CrmSdk3_0/htm/v3d0addingacontextsensitivetopicforcustomentitiesorforms.asp
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on a computer that is running the Microsoft CRM 3.0 client or the Microsoft CRM 3.0 server.
Prerequisites
There are no prerequisites to install this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel.
System administrators can use the Spuninst.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000. The Spuninst.exe utility is located in the following folder:
%Windir%\$NTUninstallKB898551$\Spuninst
For more information about package installer for Windows software updates, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Microsoft CRM client|
| Global.js | 19,379 | 05-Apr-2006 | 08:34 |
Microsoft CRM server|
| Global.js | 19,399 | 05-Apr-2006 | 08:34 |