The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you use Microsoft Dynamics CRM 3.0, you receive an error message that resembles the following:
Microsoft Visual C++ Runtime Library
Buffer overrun detected!
Program: c:\windows\system32\inetsrv\w3wp.exe
A buffer overrun has been detected which has corrupted the program's internal state. The program cannot safely continue execution and must now be terminated.
Note This scenario occurs on a computer that is running Microsoft Internet Information Services 6 (IIS 6). If you are running Internet Information Services 5 (IIS 5), the error references the inetinfo.exe file.
Microsoft has conducted an investigation into the cause of this error, and we can confirm that this overrun is not exploitable. Therefore, this error does not expose any security vulnerability.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft Dynamics CRM that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this update on computers that are running Microsoft Dynamics CRM 3.0 server.
Prerequisites
To install this update, you must have Microsoft Dynamics CRM 3.0
installed.
Removal information
You can use Add or Remove Programs in Control Panel to remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
|
| Crmcache.dll | 3.0.5300.1085 | 298,248 | 20-Mar-2006 | 23:56 |
| Crmmetadatacache.dll | 3.0.5300.1085 | 200,968 | 20-Mar-2006 | 23:56 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 |
| Crmsecurity.dll | 3.0.5300.1085 | 765,192 | 20-Mar-2006 | 22:56 |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 21-Mar-2006 | 05:37 |
| Crmhotfix.cdf | Not Applicable | 2,758 | 21-Mar-2006 | 11:16 |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 21-Mar-2006 | 05:37 |