The Exchange Connector for Lotus Notes service stops on a server that is running Microsoft Exchange Server 2003 (915259)

SYMPTOMS

Consider the following scenario. A Microsoft Outlook user in a Microsoft Exchange Server 2003 organization sends an e-mail message to a distribution list. The display name of the distribution list contains DBCS characters. The distribution list includes a Lotus Notes user. But, the distribution list does not have a Lotus Notes proxy address in Active Directory. Then, the Lotus Notes user replies to the e-mail message that was sent by the Outlook user. In this scenario, the Microsoft Exchange Connector for Lotus Notes service stops on the server that is running Exchange Server 2003.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Lscps.dll	6.5.7234.8	332,800	29-Apr-2006	01:32	x86
Lsmexhc.dll	6.5.7234.8	124,416	29-Apr-2006	01:22	x86
Lsmexif.dll	6.5.7234.8	231,936	29-Apr-2006	01:22	x86

MORE INFORMATION

If a distribution list does not have a Lotus Notes proxy address in Active Directory, the Exchange Connector for Lotus Notes creates a temporary proxy address when you send an e-mail message to this distribution list. This temporary proxy address resembles the following address:

Display_Name@LegacyDN@Exchange_Server_Name@Domain_Name

When the Lotus Notes user replies to the e-mail message, the Exchange_Server_Name address is not resolved. And, a non-delivery report is generated. At the same time, the heap memory is corrupted.

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages