Error message when you try to install or remove Palm HotSync software on a Windows XP Home Edition-based computer: "Internal Error 2738" (915167)

SYMPTOMS

When you try to install or remove Palm HotSync software on a Microsoft Windows XP Home Edition-based computer, the process stopsa, nd you receive the following error message:

Internal Error 2738

RESOLUTION

To resolve this issue, install Microsoft Windows Script Host Version 5.6.

The following file is available for download from the Microsoft Download Center:

Download the Windows Script 5.6 for Windows XP and Windows 2000 package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

MORE INFORMATION

For information about how to contact Palm, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.