|
| 0x85002000 | | Not available. | ActiveSync ran out of storage. Try to synchronize again after you free more memory. |
| 0x85002002 | 0x80042001 | There is not enough
free memory on your device to synchronize information. Delete unused files from
your device or close programs that are running to free up
memory. | ActiveSync ran out of storage. Try to synchronize again after you free more storage. |
| 0x85002003 | 0x80042002 | The server could not be
reached. This can be caused by temporary network conditions. | Synchronization was not completed because the device had to wait too long to establish a connection with Exchange Server. Try to synchronize again later. |
| 0x85002004 | | You have stopped
synchronization. | This is an informative message and does not indicate an error. Synchronization was manually stopped. |
| 0x85002007 | 0x80042006 | ActiveSync encountered
a problem on the server. | A temporary problem exists with the server. Try again later. If the problem persists, you may have to contact an administrator. |
| 0x85002008 | | ActiveSync encountered a problem
with the following item: | This is an error synchronizing a single item. This error is also known as a "per-item" error. You usually can only correct this error by removing the item that caused the error. If you decide to synchronize the device again to determine whether the error persists, items that cause this kind of error will be skipped and will not appear again. |
| | | |
| | [Item Type]: [Item
Name] | |
| | | |
| | If the error persists, you may need to
delete the item. | |
| 0x85002009 | | Not available. | A previous synchronization error requires that synchronized data be removed. However, that removal cannot be completed. Try to synchronize again. The removal should complete correctly. |
| 0x8500200A | 0x80042009 | Your account
information could not be detected. Choose Configure Server on the ActiveSync
menu to check your Exchange Server credentials. | When synchronization was set up with Exchange Server, the credentials page was left blank. Correct the credentials, or set up the device to only synchronize with a desktop computer. Then, try to synchronize again. |
| 0x8500200B | 0x800421D9 | The server could not be
reached. This can be caused by temporary network conditions. | This message is frequently returned when Exchange Server is overloaded. Try to synchronize again later. |
| 0x8500200D | 0x8004200C | The device timed out
waiting for you to supply credentials. | The Exchange Server credentials page was left open too long. Re-enter the Exchange Server credentials, and then try to synchronize again. |
| 0x8500200F | | You have canceled
synchronization. | This error usually occurs when you cancel the Exchange Server credentials page. Make sure that you are set up correctly to synchronize with the desktop computer or with Exchange Server. Then, try to synchronize again. |
| 0x85010000 | | Not available. | This error code could be one of several minor Internet errors. Try to synchronize again later. |
| 0x85010002 | 0x800421D2 | Access was denied.
Choose Configure Server on the ActiveSync menu to check your server username
and password. | If you synchronize on a schedule, the synchronization has been changed to manual. After you reestablish access to Exchange Server, you can set up the synchronization schedule. |
| 0x85010008 | 0x800421D8 | The proxy server you
have specified is incompatible with your device. Specify the correct proxy
server in your connection configuration. | If you synchronize on a schedule, the synchronization has been changed to manual. After you successfully synchronize with Exchange Server, you can set up the synchronization schedule. |
| 0x85010009 | 0x800421D9 | The server could not be
reached. This can be caused by temporary network conditions. | Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85010014 | 0x80042235 | ActiveSync encountered
a problem on the server. | A synchronization source, either Exchange Server or Outlook, reported an internal error. Typically, this condition is temporary. This condition has three known causes:
1) The initial synchronization with the device occurred when Outlook was offline. To work offline, Outlook must be configured for Cache mode. To quickly determine whether this is true, verify that the Work Offline command is on the File menu.
2) Outlook is not your primary e-mail client.
3) Antivirus programs are causing script blocking. Script blocking against Outlook prevents ActiveSync from accessing the Object Model in Outlook by intercepting all the ActiveSync calls to Outlook. If a user turns off the script-blocking feature in the antivirus program, users should be able toto synchronize successfully. This resolution only applies to users who perform desktop synchronization.
Installing ActiveSync 4.1 should resolve this error. |
| 0x85010015 | 0x80042236 | ActiveSync encountered
network problems or an internal server error while synchronizing. | This kind of error is frequently returned when Exchange Server runs out of memory. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85010016 | 0x80042237 | ActiveSync encountered
network problems or an internal server error while synchronizing. | The network returned an error message. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85010017 | 0x80042238 | ActiveSync encountered
a problem on the server. | The desktop returns a "503 (too busy)" error whenever a pending request is already in the system. This behavior occurs because the desktop only accepts one request at a time. In this case, the device request takes too long to process or more than two minutes. The device sends another request, and the request causes the 503 error. To work around this problem, use one of the following methods:
Let synchronization fail the first time. Do not restart the computer, reconnect the device, and then give the synchronization process time to finish.
Or, the customer may have an item that causes ActiveSync to spend lots of time trying to synchronize. In this scenario, the customer must determine what item is causing the problem. |
| 0x85010018 | 0x80042239 | ActiveSync encountered
a problem on the server. | This error frequently occurs because of network conditions. Typically, this condition is temporary. Try to synchronize again later.. |
| 0x85010019 | 0x8004223A | ActiveSync encountered
network problems or an internal server error while
synchronizing. | Exchange Server reports an Internet error. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85020002 | 0x800422BD | The server could not be
reached. This can be caused by temporary network conditions. | The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85020003 | 0x8004225E | The server could not be
reached. This can be caused by temporary network conditions. | The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85020004 | 0x8004225F | Synchronization
interrupted. | The user ended the connection. Reestablish the connection, and then try to synchronize again. |
| 0x85020006 | 0x80040024 | Cannot connect with
current connection settings. To change your connection setting, tap
Settings. | This error code is typically caused by not having a valid network or modem connection set up. Check your connection settings, and then try to synchronize again. |
| 0x85020007 | 0x8004227E | The server could not be
reached. This can be caused by temporary network conditions. | Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later. |
| 0x85020008 | 0x80042263 | Unable to connect.
Voice call is in progress. | A voice call was in progress and interrupted synchronization. Typically, the connection resumes when the call is completed. |
| 0x85020009 | 0x80042262 | The server could not be
reached. This can be caused by temporary network conditions. | Because of poor network conditions, synchronization with Exchange Server could not be completed. Typically, this condition is temporary. Try to synchronize again later. |
| 0x8502000A | 0x8004227D | The server could not be
reached. This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x8502000B | | Cannot connect with current
connection settings. To change your connection setting, tap
Settings. | Typically, this error code is caused by not having a valid network or modem connection set up. Check your connection settings, and then try to synchronize again. |
| 0x8502000C | 0x8004225D | The server could not be
reached. This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x8502000D | 0x800422BE | Synchronization
interrupted. | The connection attempt was ended abruptly. Try to synchronize again. |
| 0x85030000 | 0x80140010 | You are roaming, and
you have chosen not to use your schedule settings while roaming. | Try to synchronize again when you are in the network coverage area. You can synchronize manually when you are roaming if you are willing to incur any roaming charges. |
| 0x85030019 | 0x80140022 | ActiveSync was unable
to synchronize because your wireless phone was off. | The telephone is turned off. Turn on the telephone, and try to synchronize again. |
| 0x85030027 | | Exchange Server requires
certificates to log on. Connect your device to your PC on the corporate network
to obtain a certificate. | In environments where security certificates are required, synchronization cannot be completed until the correct certificate is obtained. You may have to contact an administrator to obtain a certificate. |
| 0x85030028 | | Cannot obtain a valid
certificate. To try again, please disconnect and reconnect your device to a PC
on the corporate network. If this problem persists, please contact your
administrator. | In environments where security certificates are required, synchronization cannot be completed until the correct certificate is obtained. You may have to contact an administrator to obtain a certificate. |
| 0x8007271d | | Error WSAEACCES - An attempt was
made to access a socket in a way forbidden by its access
permissions. | |
| 0x80072ee1 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee2 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee4 | | The server could not be reached.
This can be caused by temporary network conditions. | Exchange Server reports an internal error. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee5 | | Synchronization could not be
completed. Verify that you have entered the correct server. | This error code can be caused by Exchange Server load conditions. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee6 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee7 | | The server could not be reached.
This can be caused by temporary network conditions. | The Exchange Server name could not be resolved. Verify that you have the correct Exchange Server name, and then try to synchronize again. |
| 0x80072ee8 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ee9 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072eea | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072eeb | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072eec | | The server could not be reached.
This can be caused by temporary network conditions. | Exchange Server reports an Internet error. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072eed | | Not available. | The connection to Exchange Server could not be completed because the supplied user name is incorrect. Correct the user name, or verify that you have Exchange Server access. Then, try again. |
| 0x80072eee | | Not available. | The connection to Exchange Server could not be completed because the supplied password is incorrect. Correct the password, and then try again. |
| 0x80072ef0 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef1 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef2 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef3 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef4 | | The server could not be reached.
This can be caused by temporary network conditions. | Exchange Server reports a proxy server error. Check the proxy server settings, and then try to synchronize again. |
| 0x80072ef5 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef6 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef7 | | The server could not be reached.
This can be caused by temporary network conditions. | Direct network access is not available. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef8 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072ef9 | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072efa | | The server could not be reached.
This can be caused by temporary network conditions. | Synchronization could not be completed, probably because of network traffic. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072efb | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072efc | | Synchronization could not be
completed. Verify that you have entered the correct server. | This error code can be caused by Exchange Server load conditions. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072efd | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072efe | | The server could not be reached.
This can be caused by temporary network conditions. | The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072eff | | The server could not be reached.
This can be caused by temporary network conditions. | The connection to Exchange Server was lost. Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072f00 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072f01 | | Synchronization could not be
completed. Verify that you have entered the correct server. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072f04 | | The server could not be reached.
This can be caused by temporary network conditions. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072f05 | 0x80072f05 | The security
certificate on the server has expired. Check that the date and time on your
device are correct. | The date on the certificate for the Secure Sockets Layer (SSL) connection does not match the device settings. The device date and time are incorrect, or the certificate is expired. If the certificate has expired, you may have to contact an Exchange Server administrator. If you synchronize on a schedule, synchronization has been changed from scheduled to manual. |
| 0x80072f06 | | You have an incorrect SSL
certificate common name in the Host Name field. For example, you may have
entered www.server.com, when the common name on the certificate is actually
www.different.com. Make sure the server name is entered correctly. | The Exchange Server name in the ActiveSync settings differs from the name that is required to establish an SSL connection. Correct the Exchange Server name, and try to synchronize again. If you synchronize on a schedule, synchronization has been changed from scheduled to manual. |
| 0x80072f07 | | Synchronization could not be
completed. Try again later. | This error code is an Internet error that is typically temporary. Try to synchronize again later. |
| 0x80072f08 | | Synchronization could not be
completed. Try again later. | This error code is an Internet error that is typically temporary. Try to synchronize again later. |
| 0x80072f09 | | Synchronization could not be
completed. Try again later. | This error code is an Internet error that is typically temporary. Try to synchronize again later. |
| 0x80072f0a | | Synchronization could not be
completed. Try again later. | This error code is an Internet error that is typically temporary. Try to synchronize again later. |
| 0x80072f0b | | Synchronization could not be
completed. Try again later. | This error code is an Internet error that is typically temporary. Try to synchronize again later. |
| 0x80072f0d | 80072f0d | The security certificate
on the server is invalid. Contact your Exchange Server administrator or ISP to
install a valid certificate on the server. | ActiveSync does not recognize the Certification Authority that generated the certificate of the server. If you synchronize on a schedule, synchronization has been changed from scheduled to manual. |
| 0x80072F7A | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x80072F7C | | ActiveSync encountered a problem
on your device. | Typically, this condition is temporary. Try to synchronize again later. |
| 0x86000106 | | A critical error has
occurred. ActiveSync can recover from this error, but the next time you
synchronize, you may lose changes made since your last successful
synchronization. | Any changes that were made to synchronized information that was on the device since the last successful synchronization will be lost the next time that you synchronize the device. However, synchronization should succeed. |
| 0x8600050D | | A critical error has
occurred. ActiveSync can recover from this error, but the next time you
synchronize, you may lose changes made since your last successful
synchronization. | Any changes that were made to synchronized information that was on the device since the last successful synchronization will be lost the next time that you synchronize the device. However, synchronization should succeed. |
| 0x80004005 | | Synchronization could not be
completed. If this condition persists, try deleting and then re-creating the
device's sync relationships. | This problem could be caused by a specific folder or item on the device. The problem will persist unless you delete the item or items. The item or items may be difficult to identify. Typically, a new synchronization relationship will synchronize successfully. |