Error message when a Windows XP Starter Edition-based computer continuously restarts: "Unsupported State(2)" (914906)

RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:

Download the 914906 package now.

Release Date: May 16, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Cryptsvc.dll	5.1.2600.2845	62,464	11-Feb-2006	03:48	x86

MORE INFORMATION

Hotfix installation instructions

Start the computer in Safe Mode. To do this, follow these steps:
1. Restart the computer.
2. After the BIOS information is displayed, press F8.
  
  Note On a computer that is configured to run under multiple operating systems, you can press F8 when the Boot menu appears.
3. When the Windows Advanced Options menu appears, select Safe Mode, and then press ENTER.
4. When the Boot menu reappears and Safe Mode appears in blue text at the bottom of the screen, select the operating system that you want to start, and then press ENTER.
Back up the data on the computer.
Reinstall Windows XP Starter Edition by using the recovery CD that is provided by the OEM.
Apply the hotfix.
Restart the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates