SYMPTOMS
When you try to install Microsoft SQL Server 2000 Service Pack 4 (SP4) on a Microsoft SQL Server 2000-based cluster, you may receive the following error message during the interactive setup:
Setup failed to perform required operations on the cluster nodes.
For more information about how to troubleshoot the "Setup failed to perform required operations on the cluster nodes" error message, click the following article number to view the article in the Microsoft Knowledge Base:
321063
How to troubleshoot the "Setup failed to perform required operations on the cluster nodes" error message
This article also explains how to access various log files to help diagnose the problem.
If you examine the Setup log file, Sqlsp.log, you see a message that is similar to the following:16:02:25 End Action : Run setup on cluster nodes
16:02:25 One or more errors occurred while running remote setup on the clustered machines.
16:23:46 Setup failed to perform required operations on the cluster nodes
If you examine the Setup log file Sqlsp
x.log from the active node, you see a message that is similar to the following near the end of the log file:16:01:01 C:\DOCUME~1\SQLSRV~1\LOCALS~1\Temp\2\SqlSetup\Bin\scm.exe -Silent 1 -Action 1 -Service MSSQLSERVER -StartupOptions \-T4022 \-T4010 \-m
16:01:01 Process Exit Code: (0)
16:01:01 \\Node1\SP4\x86\BINN\osql.exe -Slpc:MUCC085101 -b -n -d master -o "C:\Program Files\Microsoft SQL Server\MSSQL\install\sp1_serv_uni.out" -i "C:\Program Files\Microsoft SQL Server\MSSQL\install\sp1_serv_uni.sql" -E
16:01:11 Process Exit Code: (1)
16:01:11 Error running script: sp1_serv_uni.sql (1)
Note Although Scm.exe returned 0 for starting the service of SQL Server 2000, the osql utility cannot connect to the instance of SQL Server 2000 after the service has started.
If you examine the output file Sp1_serv_uni.out in the Install folder of the SQL Server 2000 installation, you see the following error message:
[DBNETLIB]SQL Server does not exist or access denied.
[DBNETLIB]ConnectionOpen (Connect()).
If you examine the related Errorlog file of SQL Server 2000 in the Log folder of the SQL Server 2000 installation, you see an error message that is similar to the following:2005-12-13 15:59:48.47 server SQL server listening on TCP, Shared Memory, Named Pipes.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
- SQL Server 2000 SP4
For information about how to obtain SQL Server 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:290211 How to obtain the latest SQL Server 2000 service pack
Restart information
You do not have to restart your computer after you apply this hotfix.
Registry information
You do not have to create any registry keys or modify any registry keys to use any hotfixes that this package contains.
Hotfix file information
This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Setup.ins | 401,833 | 09-Feb-2006 | 07:58 | x86 |
Installation information
To apply this hotfix, follow these steps:
- Download the SQL Server 2000 SP4 self-extracting file, and then extract the files to a local drive on the computer. For example, extract the files to the following folder:
- Extract the Setup.ins file from the hotfix package, and then replace the original Setup.ins file in the following folder:
- In the C:\SQL2KSP4\x86\setup folder, double-click the Setupsql.exe file to start the SQL Server 2000 SP4 installation.