When you uninstall Groove Workspace or Groove Virtual Office from the computer, the uninstall process may stop responding (914719)

The information in this article applies to:

Groove Workspace 2.5 Preview Edition
Groove Workspace 2.5 Professional Edition
Groove Workspace 2.5 Project Edition
Groove Workspace 2.5 Standard Edition
Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

When you uninstall Groove Workspace or Groove Virtual Office from the computer, the uninstall process may stop responding.

CAUSE

This issue may occur if a dialog box that requires a response is open. For example, this issue may occur if Microsoft Outlook is not configured to remember your password. In this case, when the Groove uninstall process removes the Groove button from Outlook, Outlook prompts you for your password. The uninstall process cannot continue until you enter your password. However, the Outlook dialog box that prompts you for your password may be hidden behind the Groove Setup window.

RESOLUTION

To resolve this issue, minimize the Setup window, and then respond to the open dialog box.

Modification Type:	Minor	Last Reviewed:	4/11/2006
Keywords:	kbprb kbExpertiseInter kbtshoot KB914719 kbAudKnowledgeWorker