The touch screen device does not work when you try to run the Out of Box Experience Wizard on a Windows XP Tablet PC Edition 2005-based computer (914444)



The information in this article applies to:

  • Microsoft Windows XP Tablet PC Edition 2005

SYMPTOMS

A Microsoft Windows XP Tablet PC Edition 2005-based computer uses a touch screen resistive digitizer instead of a stylus pen. Additionally, this computer does not have an external keyboard. However, when you try to run the Out of Box Experience (OOBE) Wizard, the touch screen device does not work. Therefore, you cannot run the OOBE Wizard.

CAUSE

This problem occurs because the Tabsrv.dll driver does not support the use of a touch screen device when you run the OOBE Wizard.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Tabsrv.dll1.7.2600.284634,30414-Feb-200603:15x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MajorLast Reviewed:2/28/2006
Keywords:kbHotfixServer kbQFE kbExpertiseBeginner KB914444 kbAudOEM