Event ID 1362 is logged in the Application log every five minutes in Exchange Server 2003 Service Pack 2 (914370)

SYMPTOMS

You do not experience any Microsoft Exchange Server production issues. However, an event that is similar to the following event is logged in the Application log every five minutes in Microsoft Exchange Server 2003 Service Pack 2 (SP2): Event ID : 1362
Category : LDAP
Interface Source : MSExchangeSRS
Type : Warning
Date : Date
Time : Time
Machine : Computer_Name
Message : Unable to update LDAP referral list. If the referral list was just modified, stop and restart Exchange Site Replication service. When you restart the Microsoft Exchange Information Store service, the event is no longer logged every five minutes. However, these symptoms occur again after a random time.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer when you apply this hotfix. However, the Microsoft Exchange Information Store service and all other dependent services are restarted when you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform
Srsmain.exe	6.5.7651.6	339,456	21-Feb-2006	01:57	x86

MORE INFORMATION

The value of the variable that tracks the number of threads that update the LDAP referral list can be set to a value other than zero by a race condition. A race condition sometimes occurs when the computer tries to perform two or more operations at the same time. However, the nature of the operations requires that the operations be performed in sequence. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

817903 New naming schema for Exchange Server software update packages