Error message in Streets & Trips and in AutoRoute: "A connection cannot be made to the GPS receiver using the specified port" (914342)

RESOLUTION

To resolve this issue, exit the HotSync program and any other programs that may be using COM ports. If this does not resolve the issue, use the System Configuration utility to perform a clean boot procedure.

How to perform a clean boot procedure in Microsoft Windows XP

Note We strongly recommend that you do not use the System Configuration utility to modify the Boot.ini file on the computer without the direction of a Microsoft support engineer. Doing this may make the computer unusable.

After you perform a clean boot procedure, you may temporarily lose some functionality. If you restore the settings, you restore the functionality. However, you may receive the error message that is mentioned in the "Symptoms" section. You must first identify the program that is interfering with the GPS port and verify that you can connect to GPS. Then, to continue to use the features in Microsoft Streets and Trips or in Microsoft Autoroute, you must remove or disable the program that is interfering. Additionally, you can contact the manufacturer of the program for help.

Note You must be logged on as an administrator or as a member of the Administrators group to follow these steps. If the computer is connected to a network, network policy settings may also prevent you from following these steps.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then click to clear the following check boxes:
   • Process System.ini File
   • Process WIn.ini File
   • Load Startup Items
   You cannot turn off the Use Original Boot.ini option.
3. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart to restart the computer.
5. After Windows XP starts, determine whether the symptom still occurs.
   
   Note Look closely at the General tab to make sure that the check boxes that you cleared are still cleared. Go to step 6 if no check box is selected. However, if other check boxes have been selected, the clean boot procedure was not completed successfully on the computer. This indicates that a third-party program automatically selects some check boxes when the computer restarts. In this case, you may require help from the manufacturer of the program that automatically rechecks the check boxes in the System Configuration utility.
   
   If no check box is selected, and the issue is not resolved, you may have to repeat steps 1 through 5. However, you may have to click to clear the Load System Services check box on the General tab. This temporarily disables Microsoft services and permanently deletes all the restore points for the System Restore utility. Do not do this if you want to retain your restore points for the System Restore utility or if you have to use a Microsoft service to test the issue.
   
   Note The Microsoft services that are temporarily disabled include Networking, Plug and Play, Event Logging, and Error Reporting.
6. Click Start, click Run, type msconfig in the Open box, and then click OK.
7. On the General tab, click to select the Process System.ini File check box, click OK, and then click Restart to restart the computer.

If the issue continues, the issue is with an entry in the System.ini file. If the issue does not continue, repeat step 7 for the following check boxes until the issue occurs:

• Process Win.ini File
• Load Startup Items
• Load System Services

After the issue occurs, the last item that you selected is the item where the issue is occurring.

How to return from a clean boot procedure

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Normal Startup - load all device drivers and services.
3. Click OK, and then click Restart when you are prompted to restart the computer.