Error message that is similar to the following when a volume is dismounted on a Windows Server 2003-based computer: "STOP 0x0000003B SYSTEM_SERVICE_EXCEPTION" (914215)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition

SYMPTOMS

When a volume is dismounted on a Microsoft Windows Server 2003-based computer, you may receive an error message that is similar to the following:
STOP 0x0000003B SYSTEM_SERVICE_EXCEPTION

CAUSE

This problem occurs if the device object that is associated with the volume is not deleted when the volume is dismounted. This prevents the reference counter from decrementing to zero. Eventually, this causes an error message that is similar to the error message that is mentioned in the "Symptoms" section. .

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the creation and destruction of file objects, click the following article number to view the article in the Microsoft Knowledge Base:

120170 Creation and destruction of file objects

Modification Type:MinorLast Reviewed:4/7/2006
Keywords:kbClustering kbtshoot KB914215 kbAudEndUser kbAudITPRO
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