Error message when you try to provision a server that is running RMS 1.0 SP1: "The provisioning process failed to provision the logging service" (914039)


The information in this article applies to:

  • Microsoft Windows Rights Management Services 1.0 Service Pack 1

SYMPTOMS

When you try to provision a server that is running Microsoft Windows Rights Management Services (RMS) Service Pack 1 (SP1), you receive the following error message:
The provisioning process completed successfully.

Windows Rights Management Services has been provisioned on this site.

The following warnings were encountered during provisioning. Windows Rights Management Services might not perform as expected until these issues are addressed.

The provisioning process failed to provision the logging service. The provisioning process cannot continue. Verify that you have appropriate permissions in SQL Server and that Message Queuing is installed, and then attempt provisioning again. Reinstall Windows Rights Management Services if necessary.
`
at Microsoft.DigitalRightsManagement.Configuration.ProvisioningBase.ProvisionLogging()
at Microsoft.DigitalRightsManagement.Configuration.ProvisioningBase.Run()

InnerException

Cannot start service DRMS_Logging_rms1_contoso40_com_80 on computer '.'.

at System.ServiceProcess.ServiceController.Start(String[] args)
at System.ServiceProcess.ServiceController.Start()
at Microsoft.DigitalRightsManagement.Configuration.LogProvisioning.ProvisionService()
at Microsoft.DigitalRightsManagement.Configuration.LogProvisioning.Run()
at Microsoft.DigitalRightsManagement.Configuration.ProvisioningBase.ProvisionLogging()
Additionally, when you verify the newly created SQL databases on the computer that is running Microsoft SQL Server, you notice that the logging database is missing.

Note For its configuration and for policy information, Windows RMS requires a Microsoft SQL Server database.

CAUSE

This problem occurs when the following conditions are true:
  • You install RMS 1.0 on a Microsoft Windows Server 2003-based server.
  • You then install RMS 1.0 SP1 on this server.
  • You do not provision this RMS server before you install RMS 1.0 SP1.

RESOLUTION

To resolve this issue, uninstall the RMS components on the Windows Server 2003-based server. Then, install RMS 1.0 SP1 without first installing RMS 1.0.

MORE INFORMATION

You can install RMS 1.0 SP1 on an RMS 1.0 server that is already provisioned. If an RMS 1.0 server is not yet provisioned or is decommissioned, make sure that the following condition is true:
  • You uninstall the RMS 1.0 components from the Windows Server 2003-based server before you install a version of RMS 1.0 SP1 that includes the base version of RMS.
Modification Type:MinorLast Reviewed:3/24/2006
Keywords:kbtshoot kbprb KB914039 kbAudDeveloper
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