The "Parent Account" and "Parent Customer" fields are unavailable when you try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0 (913645)
The information in this article applies to:
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM. SYMPTOMSYou try to bulk edit many Contact records or many Account records in Microsoft Dynamics CRM 3.0 by using the Advanced Find feature. However, the Parent Account and Parent Customer fields are unavailable. Therefore, you cannot associate the Account or Contact records with a parent account.CAUSEThis problem occurs because the Parent Account and Parent Customer fields are unavailable when you select many Contact records or many Account records by using the Advanced Find feature.RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Microsoft Dynamics CRM 3.0 Client|
Appgrid.htc | Not Applicable | 11,817 | July 16, 2006 | 04:08 | Not Applicable | Microsoft.crm.application.components.application.dll | 3.0.5300.1232 | 596,856 | July 18, 2006 | 08:41 | x86 | Microsoft.crm.application.components.sdk.formcontrols.dll | 3.0.5300.1232 | 88,968 | July 18, 2006 | 08:40 | x86 | Microsoft.crm.application.components.strings.dll | 3.0.5300.1232 | 719,728 | July 18, 2006 | 08:46 | x86 | Microsoft.crm.application.components.ui.dll | 3.0.5300.1232 | 220,008 | July 18, 2006 | 08:45 | x86 | Microsoft.crm.application.pages.dll | 3.0.5300.1232 | 736,088 | July 18, 2006 | 08:43 | x86 | Print_dlg.aspx | Not Applicable | 8,816 | July 16, 2006 | 04:08 | Not Applicable |
Microsoft Dynamics CRM 3.0 Server|
Appgrid.htc | Not Applicable | 11,817 | July 16, 2006 | 04:07 | Not Applicable | Customizations.xsd | Not Applicable | 53,786 | July 16, 2006 | 04:07 | Not Applicable | Manageattribute.aspx | Not Applicable | 12,756 | July 16, 2006 | 04:06 | Not Applicable | Manageattribute.js | Not Applicable | 15,568 | July 16, 2006 | 04:06 | Not Applicable | Microsoft.crm.application.components.application.dll | 3.0.5300.1232 | 686,968 | July 18, 2006 | 08:42 | x86 | Microsoft.crm.application.components.sdk.formcontrols.dll | 3.0.5300.1232 | 88,968 | July 18, 2006 | 08:40 | x86 | Microsoft.crm.application.components.strings.dll | 3.0.5300.1232 | 719,728 | July 18, 2006 | 08:46 | x86 | Microsoft.crm.application.components.ui.dll | 3.0.5300.1232 | 220,008 | July 18, 2006 | 08:45 | x86 | Microsoft.crm.application.pages.dll | 3.0.5300.1232 | 965,464 | July 18, 2006 | 08:47 | x86 | Microsoft.crm.metadataservice.dll | 3.0.5300.1232 | 158,544 | July 18, 2006 | 08:43 | x86 | Print_dlg.aspx | Not Applicable | 8,816 | July 16, 2006 | 04:07 | Not Applicable | Syscustutil.js | Not Applicable | 5,831 | July 16, 2006 | 04:06 | Not Applicable | Systemsettings.aspx | Not Applicable | 33,171 | July 16, 2006 | 04:06 | Not Applicable | Microsoft.crm.metadataservice.dll | 3.0.5300.1232 | 158,544 | July 18, 2006 | 08:44 | x86 |
Installation informationInstall this hotfix on computers that are running Microsoft Dynamics CRM 3.0 Client and Microsoft Dynamics CRM 3.0 Server. PrerequisitesNo prerequisites are required. Restart requirementIf you are prompted, restart the computer after you install the hotfix. Removal informationYou cannot remove this hotfix.
Modification Type: | Major | Last Reviewed: | 10/9/2006 |
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Keywords: | kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB913645 kbAudEndUser |
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