Letters do not appear on the alphabet bar after you install Update Rollup 2 for Microsoft CRM 1.2 (913577)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site: You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft CRM 1.2 Server. Additionally, install this hotfix on any Microsoft CRM 1.2 clients that are also running Microsoft Business Solutions CRM Sales for Outlook.

Prerequisites

No prerequisites are required.

Removal information

You can remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000. To do this, use the Add or Remove Programs item in Control Panel.

System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000. The Spuninst.exe utility is located in the following folder: For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The Portuguese (Brazilian) version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Crmmsg.dll	1.2.3297.123	16,088	07-Sep-2005	19:53
Microsoft.crm.application.components.resources.dll	1.2.3297.215	195,376	23-Feb-2006	16:18

The Italian version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Crmmsg.dll	1.2.3297.123	16,088	07-Sep-2005	19:53
Microsoft.crm.application.components.resources.dll	1.2.3297.215	195,376	23-Feb-2006	16:18

The French version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Crmmsg.dll	1.2.3297.123	16,088	18-Jan-2006	00:38
Microsoft.crm.application.components.resources.dll	1.2.3297.216	199,472	10-Mar-2006	00:05