No records are imported when you use the Bulk Import feature in Microsoft Dynamics CRM (913517)

RESOLUTION

To resolve this issue, configure the CRM application pool and the Workflow service to run under the Network service account. To configure the CRM application pool, follow these steps:

1. Click Start, point to Programs, point to Administrative Tools, and then click Internet Information Services (IIS) Manager.
2. Expand local computer, expand Application Pools, right-click CRMAppPool, and then click Properties.
3. Click the Identity tab, and then click Predefined.
4. Select Network Service from the list, and then click OK.
5. Right-click CRMAppPool, and then click Stop.
6. Right-click CRMAppPool, and then click Start.
7. Close IIS Manager.

To configure the Workflow service, follow these steps:

1. Click Start, click Run, type services.mmc, and then click OK.
2. Right-click Microsoft CRM Workflow Service, and then click Stop.
3. Right-click Microsoft CRM Workflow Service, click Properties, and then click the LogOn tab.
4. Click This Account, type NTAUTHORITY\NETWORK SERVICE, and then click OK.
5. Right-click Microsoft CRM Workflow Service, and then click Start.

If the CRM application pool and the Workflow service are both starting under the same account, you may have to restart the Workflow service. To restart the Workflow service, follow these steps:

1. Log on to the Microsoft CRM server as a system administrator user.
2. Click Start, click Run, type services.msc, and then click OK.
3. Right-click Microsoft CRM Workflow Service.
4. Click Start. Alternatively, click Restart if the Workflow service has already been started.