You cannot administer an Exchange server after you use the Security Configuration Wizard to configure Exchange server security policy on a Windows Server 2003 SP1-based computer (913368)

SYMPTOMS

Consider the following scenario. You use the Exchange System Manager to administer a Microsoft Exchange Server 2003 installation that is running on a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based computer. You take this action after you configure a security policy for the Exchange server in the Security Configuration Wizard that is installed on the same computer. In this scenario, you experience the following symptoms:

When you click the HTTP folder under the Protocols folder for the Exchange server, you receive the following error message:
The RPC server is unavailable.
Facility: Win32
ID no: 800706ba
Additionally, after you click OK to dismiss the error message, the status of the HTTP Exchange Virtual Server is displayed as "unknown."

Note The Protocols folder is under the Exchange server object for the particular Exchange installation in the Exchange System Manager.
When you click the IMAP4 folder under the Protocols folder for the Exchange server, the status of the default IMAP4 Virtual Server is displayed as "unknown."
When you click the POP3 folder under the Protocols folder for the Exchange server, the status of the default POP3 Virtual Server is displayed as "unknown."
When you click the SMTP folder under the Protocols folder for the Exchange server, the status of the default SMTP Virtual Server is displayed as "unknown."
When you click the NNTP folder under the Protocols folder for the Exchange server, the default NNTP Virtual Server does not appear in the NNTP folder.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix on x86 and Itanium-based versions of Windows Server 2003, you must have Windows Server 2003 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you do have to run and configure the Security Configuration Wizard again.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions

File name	File version	File size	Date	Time	Platform
Exchange.xml	Not Applicable	23,876	15-Feb-2006	23:12	Not Applicable

Windows Server 2003, Itanium-based versions

File name	File version	File size	Date	Time	Platform
Exchange.xml	Not Applicable	23,876	15-Feb-2006	15:34	Not Applicable

Windows Server 2003 x64-based versions

File name	File version	File size	Date	Time	Platform
Exchange.xml	Not Applicable	23,876	15-Feb-2006	15:34	Not Applicable

MORE INFORMATION

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx