Streets and Trips: The program cannot locate the Microsoft GPS Locator device (913187)


The information in this article applies to:

  • Microsoft Autoroute 2007
  • Microsoft Autoroute 2007 (with GPS)
  • Microsoft Autoroute 2006 English (United Kingdom)
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2007 (with GPS)
  • Microsoft Streets & Trips 2006 with GPS Locator
  • Microsoft Streets & Trips 2005

SYMPTOMS

When you try to scan for the Microsoft GPS Locator by using Microsoft Streets & Trips, the program cannot locate the device.

Additionally, the Windows Device Manager may not list the Microsoft GPS Locator when the device is connected to the computer.

CAUSE

This issue may occur if the drivers for the Microsoft GPS Locator device have not been installed correctly.

RESOLUTION

To resolve this issue, download and then install the drivers for the Microsoft GPS locator from the Pharos Web site. To do this, follow these steps:
  1. Download the following driver file:

    http://autoroute.pharosgps.com/mstreets/Microsoft_NO_PNP.zip

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
  2. Unzip the file, and then save the folder to your desktop.
  3. Connect the GPS device to the computer by using the USB cable. You receive a message that states that there is an unidentified USB device.
  4. Click Install from a list or specific location (Advanced), and then click Next.
  5. Click Don't search I will choose the driver to install, and then click Next.
  6. Click Have Disk, select the unzipped folder on your desktop, and then open the folder that corresponds to the operating system that you are using.
  7. Click OK, and then click Next. If you receive an error message, click Yes.
  8. Start Streets & Trips to see whether the GPS device is working correctly.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

894511 You receive the "No gps receiver is detected" message when you use a GPS device with Streets and Trips

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/20/2006
Keywords:kb3rdparty kbprb KB913187
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