The Groove Files tool relays a general Word error message when you try to open or co-edit a Word document that uses frames (913181)

SYMPTOMS

When you try to open a Microsoft Word document that uses frames from the Groove Files tool, you receive a general Word error message in Groove Virtual Office or in Groove Workspace. The error message states that Word could not open the file. The exact wording of the error message varies, depending on the version of Word. When you try to start a co-edit session for a Word document that uses frames, you receive the following error message:

You are unable to participate in this session because Microsoft Word encountered the following error while attempting to open the file: text of Word error

CAUSE

The Groove Files tool cannot open a Word document that uses frames. Additionally, Groove cannot determine why it cannot open the file. Therefore, Groove cannot display the exact reason for the error.