The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario. In Microsoft CRM 1.2, you create a custom view that contains filter criteria in the
Owner field. For example, you create a custom view for the Account entity that uses the following filter criterion:
You upgrade Microsoft CRM 1.2 to Microsoft Dynamics CRM 3.0. If you then modify the filter criteria for the custom view, the contents of the
Owner field are replaced by the following items:
- Text that reads "Enter a value"
- A yellow warning (!) symbol
Note The upgraded custom view is fully functional. You experience a problem only when you try to change the filter criteria for the custom view. You cannot determine the contents of the
Owner field because all the potential owners are replaced by the message "Enter a value."
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this update on computers that are running Microsoft Dynamics CRM 3.0 Server.
This hotfix will share the e-mail activity among all CRM user recipients. This hotfix will also select one of the CRM user recipients as the owner of the e-mail activity.
Prerequisites
There are no prerequisites to install this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use the Add or Remove Programs tool in Control Panel.
System administrators can use the Spuninst.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder:
%Windir%\$NTUninstallKB898551$\Spuninst
For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, restart the computer after you install this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Appgrid.htc | Not Applicable | 11,815 | 20-Mar-2006 | 23:44 |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1085 | 686,856 | 20-Mar-2006 | 23:56 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1085 | 965,384 | 20-Mar-2006 | 23:56 |
| Print_dlg.aspx | Not Applicable | 8,816 | 20-Mar-2006 | 23:44 |
| Systemsettings.aspx | Not Applicable | 33,171 | 20-Mar-2006 | 23:44 |