Error message when you use the Archive command in Outlook to try to archive messages in Exchange Server 2003: "Error while archiving folder 'Inbox' in store 'Mailbox - <Mailbox_Name>'" (912811)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Hotfix installation information

You must apply the hotfix on the Exchange Server 2003 server that hosts the mailbox. After you apply the hotfix, an event that helps identify the problem message is logged in the Application log. This occurs when diagnostics logging is configured to Minimum or higher. The event that is logged resembles the following event:Event ID: 9694
Event Category: General
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The requested operation failed because the message that is documented below contains HTML tags that are nested too deeply. To prevent this operation from failing again, move, modify, or remove the message
User Name: EA
User DN: /o=DOMRHJQXBORG/ou=FirstAdminGroup/cn=Recipients/cn=EA
Folder: Inbox
Subject: Subject line from message
Message URL: /Inbox/message.eml
Entry ID (EID): 00000000C69635B0D787E54A9C722E1C2A6C80E00700DD73717432CFB745BD6FABE602A6954D000000001C650000DD73717432CFB745BD6FABE602A6954D00000000267D0000 For more information, click http://www.microsoft.com/contentredirect.asp. After you identify the message that is causing the problem, you can use one of the following methods to resolve the problem.Method 1: Forward the message to yourselfTo do this, follow these steps:

1. If you have Microsoft Word configured as your e-mail editor, forward the message to yourself from Outlook. When Word reformats the message, Word removes unnecessary nested HTML tags.
2. Delete the original message.
3. Archive the folder that you want.

Method 2: Save the message as an HTML fileTo do this, follow these steps:

1. Open the message in Outlook.
2. On the File menu, click Save as.
3. In the Save as type box, click HTML (*htm; *html).
4. In the File name box, type an appropriate file name.
5. Click Save.
6. Delete the original message.
7. Archive the folder that you want.
   
   Note If the message has an attachment, save that attachment separately.

Method 3: Use MFCMAPI to save the message in .eml formatTo do this, follow these steps:

1. Use the Microsoft Foundation Classes MAPI (MFCMAPI.exe) tool to open and to save the message in .eml format.
   For more information, click the following article number to view the article in the Microsoft Knowledge Base:

   291794 MFCMAPI demonstrates MAPI client code

2. Delete the original message.
3. Archive the folder that you want.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services are stopped and then restarted.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Mdbmsg.dll	6.5.7651.10	3,357,184	15-Mar-2006	03:16	x86
Store.exe	6.5.7651.10	5,250,048	15-Mar-2006	18:27	x86