Xbox 360: You receive an error message on a computer that is running Windows Media Center when you run the Windows Media Center Extender Setup program and McAfee Privacy Service is installed on the computer (912502)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Windows XP Media Center Edition
  • Microsoft Media Center Extender for Windows XP Media Center
  • Xbox Video Game System

SYMPTOMS

If you have McAfee Privacy Service installed on a computer that is running Microsoft Windows Media Center before you install Microsoft Windows Media Center Extender for Windows XP Media Center, you receive the following error message when you run the Windows Media Center Extender Setup program:
Xbox 360 Not Found.
An Xbox 360 cannot be found on the network. Your network connection or a firewall may cause this problem. Check your connection or disable your firewall and then select Next.
To end Setup and learn more about network troubleshooting select the following check box and then select Cancel.
Note You receive this error message on the computer that you are using.

If you install McAfee Privacy Service after you set up a Windows Media Center Extender on a Windows Media Center-based computer, you cannot establish a connection between the Windows Media Center Extender and the Windows Media Center-based computer. Additionally, you may receive the following error message on the Xbox 360 console:
Your console can't contact your PC with Windows Media Center. Make sure your PC is on and connected to the network.

CAUSE

This problem occurs because of an incompatibility between the McAfee Privacy Service software and the Windows Media Center Extender software.

THINGS TO TRY

Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
  1. Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

    Remove McAfee Privacy Service.
  2. Run the Windows Media Center Extender Setup program again.

MORE INFORMATION

For more information about McAfee Privacy Service, contact McAfee technical support or visit the following Web site:

http://www.mcafeehelp.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:3/8/2006
Keywords:kbXboxPeripherals kbXboxConsole kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbxbox360ext kbPubTypeKC kbtshoot KB912502
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