SYMPTOMS
A server that is running Microsoft Exchange Server 2003 may
run out of Windows kernel paged pool memory. Additionally, you may experience
the following symptoms:
- Users experience slow or unresponsive
performance.
- Paged pool allocation failure events that are similar to
the following are logged in the System log: Event ID:
2020
Source: SRV
Type: Error
Description: The server was unable to
allocate from the system paged pool because the pool was empty.
- You may have to restart the Exchange server to resume
typical performance levels.
This problem occurs when many Microsoft Outlook users are
connected to the Exchange server.
RESOLUTION
After you apply this hotfix, the
allocation of client tokens in Microsoft Exchange Server 2003 Service Pack 2
(SP2) is optimized. The number of allocated tokens is reduced by up to
one-third.
Hotfix information
A
supported hotfix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Only apply it to systems
that are experiencing this specific problem. This hotfix may receive additional
testing. Therefore, if you are not severely affected by this problem, we
recommend that you wait for the next Exchange Server 2003 service pack that
contains this hotfix.
To resolve this problem immediately, contact
Microsoft Product Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services telephone numbers and information about
support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
Prerequisites
You must install Exchange Server 2003 SP2 before you apply the
hotfix.
For more information, click the
following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the
hotfix. However, the Microsoft Exchange Information Store service and all
dependent services will be restarted.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time item in Control Panel.
|
| Store.exe | 6.5.7650.21 | 5,248,000 | 06-Jan-2006 | 0
4:22 | x86 |