A time-out occurs and data that is retrieved from the data source is not displayed if the Web service takes more than 30 seconds to send a response in Windows SharePoint Services (912451)


The information in this article applies to:

  • Microsoft Windows SharePoint Services

SYMPTOMS

You enable data retrieval services in Microsoft Windows SharePoint Services. You then configure a data-driven Web Part on a Web Part page to access data from a data source. However, if the Web service takes more than 30 seconds to send a response, a time-out occurs. Data that is retrieved from the data source is not displayed in the Web Part.

CAUSE

This problem occurs because the SOAP adapter times out after 30 seconds. This problem may occur when you connect to a slow data source.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Microsoft Windows SharePoint Services post-Service Pack 2 Hotfix Package that is dated Februrary 7, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

913402 Description of the Microsoft Windows SharePoint Services post-Service Pack 2 hotfix package: February 7, 2006

After you apply this hotfix, you must enable it. Do this by using the Stsadmin.exe command-line tool to configure the following Windows SharePoint Services property to the time-out value that you want:

data-retrieval-services-timeout

To do this, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. Type the following lines at the command prompt. Press ENTER after each line.

    cd /d %commonprogramfiles%\Microsoft Shared\Web Server Extensions\60\Bin
    stsadm.exe -o setproperty -propertyname data-retrieval-services-timeout -propertyvalue TimeOutValue

    Note For the TimeoutValue, choose an integer between 1 and 100,000. This integer is the number of seconds for the time-out value.

  3. Type exit to exit the command prompt.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to use the Stsadm.exe command-line tool to administer Windows SharePoint Services, see the "Command-Line Operations" topic, the "Command-Line Parameters" topic, or the "Command-Line Properties" topic in the "Reference" section of the Microsoft Windows SharePoint Services Administrator's Guide. To obtain the Microsoft Windows SharePoint Services Administrator's Guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a637eff6-8224-4b19-a6a4-3e33fa13d230&displaylang=en

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbConfig kbExpertiseInter kbQFE kbbug kbfix kbpubtypekc KB912451 kbAudKnowledgeWorker
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