An Office 2003 program unexpectedly quits with an unrecoverable error when the program is started by another program that is running under a non-interactive account (912448)
The information in this article applies to:
- Microsoft Office Professional Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Students and Teachers Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
- Microsoft Office Access 2003
- Microsoft Office Excel 2003
- Microsoft Office FrontPage 2003
- Microsoft Office InfoPath 2003
- Microsoft Office OneNote 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Project Professional 2003
- Microsoft Office Project Standard 2003
- Microsoft Office Publisher 2003
- Microsoft Office Visio Professional 2003
- Microsoft Office Visio Standard 2003
- Microsoft Office Word 2003
SYMPTOMSWhen a Microsoft Office 2003 program is started by another program that is running under a non-interactive account, such as the SYSTEM account, the Office 2003 program unexpectedly quits. Additionally, you may receive the following error message: Microsoft Office program has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Office program. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here. When you view the data that the error report contains, the following error-signature information is displayed. | AppName | AppVer | ModName | ModVer | Offset | | Excel.exe | 11.0.6355.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Excel.exe | 11.0.6560.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Excel.exe | 11.0.6355.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Infopath.exe | 11.0.6565.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Msaccess.exe | 11.0.6566.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Mstore.exe | 11.0.6551.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Ois.exe | 11.0.6550.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Outlook.exe | 11.0.6565.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Outlook.exe | 11.0.6353.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Powerpnt.exe | 11.0.6562.0 | Mso.dll | 11.0.6559.0 | 000343cc | | Powerpnt.exe | 11.0.6361.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Powerpnt.exe | 11.0.6564.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Powerpnt.exe | 11.0.6361.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Visio.exe | 11.0.5509.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Winword.exe | 11.0.6568.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Winword.exe | 11.0.6359.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Winword.exe | 11.0.6502.0 | Mso.dll | 11.0.6568.0 | 0003446c | | Winword.exe | 11.0.6568.0 | Mso.dll | 11.0.6568.0 | 0003446c |
RESOLUTIONHow to obtain the hotfixThis issue is fixed in the Office 2003 post-Service Pack 2 Hotfix Package that is dated December 16, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 912022 Description of the Office 2003 post-Service Pack 2 hotfix package: December 16, 2005 STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Major | Last Reviewed: | 1/27/2006 |
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| Keywords: | kbQFE kbExpertiseInter kbBug kberrmsg kbinfo kbOCAbucket KB912448 kbAudITPRO |
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