FIX: The Web server may stop responding when you try to generate a channel path by using the MCMS API in Content Management Server 2002 (912356)


The information in this article applies to:

  • Microsoft Content Management Server 2002 SP1
  • Microsoft Content Management Server 2002 SP1a
  • Microsoft Content Management Server 2002 SP2

SYMPTOMS

In Microsoft Content Management Server (MCMS) 2002, when you try to generate a channel path by using the MCMS API, the Web server may stop responding. When this problem occurs, the following events may be logged in the event log:

Event 1Event ID:1003
Source: ASP.NET 1.1.4322.0
Description: aspnet_wp.exe (PID: 3900) was recycled because it was suspected to be in a deadlocked state. It did not send any responses for pending requests in the last 180 seconds. Event 2Event ID: 1000
Source: ASP.NET 1.1.4322.0
Description: aspnet_wp.exe (PID: 3336) stopped unexpectedly.

CAUSE

This problem occurs because a memory leak occurs in the BSTR object.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Content Management Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Content Management Server 2002 Service Pack 2 (SP2) installed on the computer.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Resolutionobjectmodel.dll5.0.5101.01,485,31217-Dec-200500:23x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbbug kbfix kbpubtypekc KB912356 kbAudITPRO kbAudDeveloper
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