You may experience a system memory leak of private bytes in the Winlogon.exe process on a computer that is running Windows XP or Windows Server 2003 (912354)
The information in this article applies to:
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows XP Professional SP1
- Microsoft Windows XP Professional SP2
- Microsoft Windows XP Home Edition SP1
- Microsoft Windows XP Home Edition SP2
SYMPTOMSYou may experience a system memory leak of private bytes in the Winlogon.exe process on a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003. When this occurs, the operating system becomes unresponsive and must be restarted. CAUSEIf you do not log on the computer, a system memory leak may occur. Over time, the operating system may leak memory in the Winlogon.exe process at a rate of approximately 1 to 2 megabytes (MB) an hour.RESOLUTIONHotfix informationMicrosoft Windows XPA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 1 (SP1) or Windows XP Service Pack 1 (SP2) installed on your computer.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Windows XP, Service Pack 1|
| Licdll.dll | 5.1.2600.1785 | 398,848 | 21-Dec-2005 | 03:36 | x86 | SP1 | | Winlogon.exe | 5.1.2600.1785 | 483,328 | 21-Dec-2005 | 03:16 | x86 | SP1 |
Windows XP, Service Pack 2|
| Licdll.dll | 5.1.2600.2815 | 423,936 | 21-Dec-2005 | 03:38 | x86 | SP2 | | Winlogon.exe | 5.1.2600.2815 | 503,808 | 21-Dec-2005 | 03:19 | x86 | SP2 |
Microsoft Windows Server 2003A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesNo prerequisites are required.Restart requirementYou must restart your computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel. Windows Server 2003, 32-bit versions|
| Licdll.dll | 5.2.3790.457 | 437,760 | 21-Dec-2005 | 03:57 | x86 | | Winlogon.exe | 5.2.3790.457 | 497,152 | 21-Dec-2005 | 03:51 | x86 |
Windows Server 2003, 32-bit versions with Service Pack 1|
| Licdll.dll | 5.2.3790.2598 | 450,048 | 21-Dec-2005 | 04:12 | x86 | SP1 | | Winlogon.exe | 5.2.3790.2598 | 509,440 | 21-Dec-2005 | 03:58 | x86 | SP1 |
Windows Server 2003, x64-based versions with Service Pack 1|
| Licdll.dll | 5.2.3790.2598 | 736,256 | 20-Dec-2005 | 12:27 | x64 | SP1 | | Winlogon.exe | 5.2.3790.2598 | 924,160 | 20-Dec-2005 | 12:27 | x64 | SP1 |
Windows Server 2003, Itanium-based versions|
| Winlogon.exe | 5.2.3790.457 | 641,024 | 20-Dec-2005 | 12:22 | IA-64 |
Windows Server 2003, Itanium-based versions with Service Pack 1|
| Winlogon.exe | 5.2.3790.2598 | 681,472 | 20-Dec-2005 | 12:28 | IA-64 |
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
| Modification Type: | Minor | Last Reviewed: | 7/26/2006 |
|---|
| Keywords: | kbBug kbfix kbQFE kbhotfixserver kbpubtypekc KB912354 kbAudITPRO |
|---|
|