The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
- You create an e-mail message template for accounts.
- You call the InstantiateTemplateRequest method and the InstantiateTemplateResponse method to create the e-mail message from the new template programmatically.
When you call the methods, the e-mail message is not created. Additionally, you receive the following error message:
0x80040248: Invalid Xml entity name is returned.
If you turn on tracing, the following error message is logged in the trace log file:
The name passed in for the entity, Root, does not match the logical name email, ErrorCode: -2147220920.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Business Solutions CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are running the Microsoft CRM 3.0 server. After you install this hotfix, you must remove the reference for the Microsoft CRM Web service from your project. Then, add the reference back to your project. This action prevents XML format exceptions.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
You cannot remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Microsoft.crm.objectmodel.dll | 3.0.5300.1050 | 318,216 | 03-Feb-2006 | 14:45 |
| Microsoft.crm.webservices.dll | 3.0.5300.1050 | 453,384 | 03-Feb-2006 | 14:46 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 26-Sep-2005 | 16:37 |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 26-Sep-2005 | 16:36 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,216 | 17-Nov-2005 | 04:39 |
REFERENCES
For more information about how to enable tracing in Microsoft CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
907490
How to enable tracing in Microsoft Dynamics CRM 3.0
For more information about how to set up the Microsoft CRM Web service, see the "Setting up the Web services" topic in the Microsoft CRM 3.0 Software Development Kit (SDK).