You may receive error 85010014 when you try to synchronize a Windows Mobile-based device with a computer by using ActiveSync 4.1 or ActiveSync 4.0 (912241)

RESOLUTION

To resolve this problem, use the following methods in this order. You may have to use more than one method to resolve this problem.

Method 1: Verify that you are running the latest version of ActiveSync

To verify that you are running the latest version of ActiveSync on the desktop computer, click About Microsoft ActiveSync on the Help menu in Microsoft ActiveSync. The version of ActiveSync is listed in the top line of the About Microsoft ActiveSync dialog box.

If you are not running the latest version of ActiveSync, visit the following Microsoft Web site to download the latest version:

Method 2: Verify that you are running a supported version of Outlook

Verify that you are running Microsoft Office Outlook 2003, Microsoft Outlook 2002, or Outlook 2000. Additionally, verify that Outlook is backed by a local .pst file or by a computer that is running Microsoft Exchange Server.

Note Third-party Outlook connectors are not supported. Customer feedback indicates that MSN and Hotmail work well but that Lotus Notes does not.

If you have successfully synchronized your device with the desktop computer by using this partnership, go to "Method 5: Make sure that Outlook is functioning correctly, and then set up a new partnership."

Method 3: Look for errors in the .pst file

If you are using Outlook, and if Outlook is backed by a local .pst file, look for errors in the .pst file. Although the problem that is described in this article may cause a variety of errors, the main error is the "PST Error 1: FillEid" error. To resolve this error, follow the troubleshooting steps in method 4.

Method 4: Create a new .pst file, and then set up a new partnership

If you receive the "PST Error 1: FillEid" error, follow these steps:

1. Open the Wceslog.log file in Notepad. To do this, follow these steps:
   1. On the desktop computer, click Start, click Run, type Notepad, and then click OK.
   2. Click File, and then click Open.
   3. In the Files of type list, click All Files.
   4. In the File name box, type %temp%, and then press ENTER. The contents of the current user's Temp folder appear in the Open dialog box.
   5. In the File name box, type Wceslog.log, and then click Open.
2. In Notepad, click Edit, and then click Find.
3. In the Find what box, type FillEid.
   • Make sure that the Match case check box is not selected.
   • Make sure that the Down option in the Direction area is selected.
4. Click Find Next. If you do not find anything, you may want to try searching again by using the Up option in the Direction area. If you do find something, you probably have errors in the Outlook .pst file. In this case, you may find an error message that resembles the following in the Wceslog.log file:
   12/07/2005 23:43:43.546 p(2456) t(2780) TraceToFile -> ERROR in CMetaHelper::FillEid : hr = 0x8007007a - mhelp.cpp(3554)
5. Remove the Windows Mobile-based device from the cradle, and then close ActiveSync.
6. Create a new .pst file, and then copy the contents of the old .pst file to the new file. To do this, follow these steps:
   1. Click File, and then click Import and Export.
   2. Click Export to a file, and then click Next.
   3. Click Personal Folder File (.pst), and then click Next.
   4. Select the mailbox that you want to copy, click to select the Include subfolders check box, and then click Next.
   5. Enter a name and location for the new .pst file, and then click Finish.
7. Delete the existing partnership with the desktop computer. To do this, click File in ActiveSync, and then click Delete Partnership.
8. Open Outlook by using the new .pst file.
9. Open ActiveSync.
10. Put the device in the cradle, and then set up a new partnership.

Synchronization should now succeed.

Method 5: Make sure that Outlook is functioning correctly, and then set up a new partnership

If you have previously synchronized the device with the desktop computer by using the current partnership, but the synchronization has unexpectedly stopped working, follow these steps:

1. Make sure that Outlook is functioning correctly. To do this, open Outlook, and then click the following folders to verify that data populates the data pane:
   • Mail
   • Contacts
   • Calendar
   • Tasks
2. Re-create the partnership. To do this, follow these steps:
   1. Remove the device from the cradle, and then close ActiveSync.
   2. Delete the existing ActiveSync partnership with the computer.
   3. Put the device in the cradle, and then set up a new partnership.

Synchronization should now succeed.

Method 6: Detect and repair any issues in Outlook and in Outlook data files

Detect and repair any issues in Outlook and in Outlook data files. To do this, follow these steps:

1. In Outlook, click Help, and then click Detect and Repair.
2. Use the default settings. Click Start.
3. When the process has finished, click Sync in ActiveSync.

If synchronization is still unsuccessful, you are probably experiencing an issue that is specific to the computer or to your Outlook configuration.