Description of the Word 2003 post-Service Pack 2 hotfix package: December 22, 2005 (912197)

INTRODUCTION

This article describes the Word 2003 issues that are fixed in the hotfix package that is dated December 22, 2005.

Issues that the hotfix package fixes

This hotfix package fixes the following issues.

912199 The printer operates in manual feed mode when you print a document in Word 2003
912198 The same Range.Information values are retrieved whether the "Toggle XML Tag View" option is turned on or turned off in Word 2003

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

When you work with a Word 2003 document that was opened in a document management program, Word may unexpectedly quit. Additionally, you receive the following error message:
Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
Application name Application version Module name Module version Offset
Winword.exe 11.0.6502.0 Winword.exe 11.0.6502.0 0014ca85

MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

The following list contains prerequisites for the hotfix package:

The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 2 hotfix. To install the hotfix, you must have Office 2003 Service Pack 2 installed. For more information about Office 2003 SP2, click the following article number to view the article in the Microsoft Knowledge Base:
887616 Description of Office 2003 Service Pack 2
The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Service Pack 2 installed or Microsoft Office 2003 with Service Pack 1 installed. However, we have tested this hotfix more extensively on Office 2003 with Service Pack 2 than we have on Microsoft Office 2003 with Service Pack 1. If you install this hotfix on a computer that is running Microsoft Office 2003 with Service Pack 1, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You must create a registry key or modify a registry key to use one of the hotfixes that this package contains. For more information about the registry key, click the following article number to view the article in the Microsoft Knowledge Base:

912199 The printer operates in manual feed mode when you print a document in Word 2003

912198 The same Range.Information values are retrieved whether the "Toggle XML Tag View" option is turned on or turned off in Word 2003

Hotfix file information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that this article lists.

The global version of this hotfix uses a Microsoft Windows Installer package to install the hotfix. The dates and times for these files are listed in coordinated universal time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information

File name	File version	File size	Date	Time
Office2003-kb912197-glb.exe	11.0.8006.0	7,558,392	22-Dec-2005	22:01

Microsoft Windows Installer .msp file information

File name	File size	Date	Time
Winwordff.msp	9,356,288	22-Dec-2005	21:59
Winwordop.msp	3,471,360	22-Dec-2005	21:59

After the hotfix package is installed, the global version of this hotfix package has the file attributes, or later file attributes, that are listed in the following table.

File name	File version	File size	Date	Time
Winword.exe	11.0.8006.0	12,144,840	16-Dec-2005	05:36

Additional notes:

For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
http://office.microsoft.com/en-us/assistance/HA011525741033.aspx

For more information about the terminology that Microsoft uses when Microsoft corrects software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons