Error messages when you try to install Age of Empires III or Rise of Nations:Rise of Legends: "Error 1935" or "Error 1904" (912072)

RESOLUTION

Method 1: Download and then install Microsoft XML Core Services 4.0

To resolve this issue, install the game after you download and then install the latest service pack release of Microsoft XML Core Services (MSXML) 4.0. Microsoft XML Core Services (MSXML) was formerly named the Microsoft XML Parser.

For more information about how to download the latest service pack release of Microsoft XML Core Services (MSXML) 4.0, visit the following Microsoft Web site:

Method 2: Remove the Win-tools Easy Installer program

1. Remove the Win-tools Easy Installer program from the computer by using an antispyware program. If you do not have an antispyware program, you can download the Microsoft Windows AntiSpyware program. To download the Windows AntiSpyware program, visit the following Microsoft Web site:

   http://www.microsoft.com/athome/security/spyware/software/default.mspx

   After you remove the antispyware programs, remove the installed programs from Control Panel.
2. Click Start, click Run, type appwiz.cpl, and then click OK.
3. Under Currently installed programs and updates, see whether the following programs are listed:
   • WinTools
   • WebSearch
   • Easy Installer
   • System Mechanic
4. If one or more of these programs are listed, click to select the program, and then click Change/Remove. If you are prompted to confirm the removal, click Yes.
5. Follow the instructions that appear on the screen to remove the program.
6. After you remove the programs, try to install Age of Empires III or Rise of Nations: Rise of Legends again.

For more information about these programs, see the program manufacturer.