A Windows Server 2003-based computer stops responding when you perform a backup of an Exchange Server database (912063)

SYMPTOMS

Consider the following scenario. On a Microsoft Windows Server 2003-based computer, you perform a backup of a Microsoft Exchange Server database. You perform this backup by using the Virtual Disk Service (VDS) QueryProviders method together with the Volume Shadow Copy Service. In this scenario, the Windows Server 2003-based computer stops responding (hangs).

Additionally, the following Error events are recorded in the System log:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: Date
Time: Time
User: NT AUTHORITY\SYSTEM
Computer: Computer_Name
Description:
The server {4FB6BB00-3347-11D0-B40A-00AA005FF586} did not register with DCOM within the required timeout.

Event Type: Error
Event Source: VDS Dynamic Provider 1.0
Event Category: None
Event ID: 1
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description:
The provider failed to load. Error(8004241B).

Event Type: Error
Event Source: Virtual Disk Service
Event Category: None
Event ID: 17
Date: Date
Time: Time
User: User_Name
Computer: Computer_Name
Description:
VDS fails to launch provider {F96544E6-5C8D-47B9-AA6E-FD19AB278629}.
Error code: 8004241B@02000012

Note The Logical Disk Manager Administrative Service may also close unexpectedly.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running Windows Server 2003 SP1 to install this hotfix.

Note x64-based versions of Windows Server 2003 do not require this service pack.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Dmadmin.exe	5.2.3790.2634	234,496	07-Feb-2006	06:19	x86	SP1	SP1QFE
Dmconfig.dll	5.2.3790.2634	358,400	07-Feb-2006	08:09	x86	SP1	SP1QFE

Windows Server 2003, x64-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Dmadmin.exe	5.2.3790.2634	399,872	07-Feb-2006	08:32	x64	SP1	SP1QFE
Dmconfig.dll	5.2.3790.2634	558,592	07-Feb-2006	08:32	x64	SP1	SP1QFE

Windows Server 2003, Itanium-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Dmadmin.exe	5.2.3790.2634	744,960	07-Feb-2006	08:32	IA-64	SP1	SP1QFE
Dmconfig.dll	5.2.3790.2634	1,087,488	07-Feb-2006	08:32	IA-64	SP1	SP1QFE

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx