Some fields are not available as search criteria when you use Advanced Find in Microsoft Dynamics CRM 3.0 (912061)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Note This hotfix contains both client and server fixes. Only the server fix is required on computers that are running Microsoft CRM 3.0 server.

This hotfix replaces files that are cached when you open the Microsoft CRM Web site. Therefore, you must delete the temporary Internet files after you install this hotfix on all client computers that open Microsoft CRM. To do this, follow these steps:

1. Start Internet Explorer.
2. On the Tools menu, click Options.
3. On the General tab, click Delete Files.
4. Click to select the Delete all offline content check box. Then click OK.

After you install this hotfix, take any of the following additional actions that are appropriate for your situation:

• If you want to change the selection of fields that are visible in the Advanced Find feature, follow these steps:
  1. In Microsoft CRM, click Settings, click Customization, click Customize Entities, and then double-click the entity that contains the field that you want to change in the Advanced Find feature.
  2. Click Attributes, click the attribute that you want to change, click More Actions, and then click Edit.

     Note The Searchable picklist field appears on the Attribute Web page.

  3. Click Yes to make the field searchable in the Advanced Find feature. Click No to make the field not searchable in the Advanced Find feature.
  4. Click Save and Close two times.
  5. Click Publish.
• If you have added the Microsoft.crm.MetadataService.dll file to the Global Assembly Cache (GAC), follow these steps to correctly install this hotfix:
  1. On the Microsoft CRM server, click Start, point to All Programs, point to Administrative Tools, and then click Microsoft .NET Framework 1.1 Configuration.
  2. In the navigation pane, click Assembly Cache.
  3. Click View List of Assemblies in the Assembly Cache.
  4. Right-click the Microsoft.crm.MetadataService assembly, and then click Delete.
• If you have customizations that require the Microsoft.Crm.MetadataService.dll to be added to the GAC, follow these steps in Windows Explorer.
  
  Notes
  • If you follow these steps, customizations will work without adding .dll files to the GAC.
  • These steps are not required to install this hotfix.
  1. On the Microsoft CRM server, make a backup of the Web.config file. Save the backup copy of the file to a different folder.

     Note The Web.config file is located in the main Microsoft CRM Web folder.

  2. Right-click the Web.config file, click Open With, and then click Notepad.
  3. Locate and then delete the following text.

      
     <add assembly="Microsoft.Crm.MetadataService, Version=3.0.5300.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"/>
     

  4. On the File menu, click Save.

Prerequisites

There are no prerequisites to install this hotfix.

Removal information

To remove this hotfix, use Add or Remove Programs in Control Panel.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	Version	Size	Date	Time
Appgrid.htc	Not Applicable	11,817	7-Jun-06	23:10
Manageattribute.aspx	Not Applicable	12,756	7-Jun-06	23:09
Manageattribute.js	Not Applicable	15,568	7-Jun-06	23:09
Microsoft.crm.application.components.application.dll	3.0.5300.1158	686,928	08-Jun-2006	00:46
Microsoft.crm.application.components.strings.dll	3.0.5300.1158	719,696	08-Jun-2006	00:46
Microsoft.crm.application.pages.dll	3.0.5300.1158	965,456	8-Jun-06	0:46
Microsoft.crm.metadataservice.dll	3.0.5300.1158	158,544	08-Jun-2006	00:46
Print_dlg.aspx	Not Applicable	8,816	7-Jun-06	23:10
Syscustutil.js	Not Applicable	5,831	7-Jun-06	23:09
Systemsettings.aspx	Not Applicable	33,171	07-Jun-2006	23:09