The Removable Storage database includes an extra entry for tape media when you prepare new blank tape media on a Windows Server 2003 Service Pack 1-based computer (911962)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition
    • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition

SYMPTOMS

You use Removable Storage to prepare new blank tape media on a Microsoft Windows Server 2003 or Windows Server 2003 Service Pack 1 (SP1)-based computer. Thereafter, when you reinsert the tape media into the tape drive, the Backup program does not correctly identify the tape media. Additionally, the Removable Storage database includes an extra entry for the tape media.

CAUSE

This problem occurs because Removable Storage includes a corrupted Microsoft Tape Format (MTF) label in the blank tape media.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows Server 2003 or Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntmsdba.dll5.2.3790.457452,09620-Dec-200514:49IA-64NoneRTMQFE
Ntmssvc.dll5.2.3790.4571,273,85620-Dec-200514:49IA-64NoneRTMQFE
Ws03res.dll5.2.3790.45765,02420-Dec-200514:49IA-64NoneRTMQFE
Wws03res.dll5.2.3790.45765,53620-Dec-200514:49x86NoneWOW
Ntmsdba.dll5.2.3790.2598478,72020-Dec-200514:54IA-64SP1SP1QFE
Ntmssvc.dll5.2.3790.25981,384,44820-Dec-200514:54IA-64SP1SP1QFE
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntmsdba.dll5.2.3790.2598358,40020-Dec-200514:53x64SP1SP1QFE
Ntmssvc.dll5.2.3790.2598794,11220-Dec-200514:53x64SP1SP1QFE
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Ntmsdba.dll5.2.3790.457177,15221-Dec-200503:54x86NoneRTMQFE
Ntmssvc.dll5.2.3790.457445,44021-Dec-200503:54x86NoneRTMQFE
Ws03res.dll5.2.3790.45765,53621-Dec-200501:28x86NoneRTMQFE
Ntmsdba.dll5.2.3790.2598181,24821-Dec-200504:08x86SP1SP1QFE
Ntmssvc.dll5.2.3790.2598465,40821-Dec-200504:08x86SP1SP1QFE

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:9/23/2006
Keywords:kbWinServ2003preSP2fix kbBug kbfix kbQFE kbhotfixserver kbpubtypekc KB911962 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.