Xbox 360: Voice communication does not function correctly on Xbox Live (911932)


The information in this article applies to:

  • Xbox Live
  • Microsoft Xbox 360
  • Microsoft Xbox 360 Headset

SYMPTOMS

When you use voice communication on Xbox Live, you experience the following symptoms:
  • You can talk to some players but not others.
  • You hear an echo.

CAUSE

Typically, this behavior occurs because of a Network Address Translation (NAT) issue or because of the way that the Family Settings are configured for voice communications.

THINGS TO TRY

  1. Verify that the Family Settings are configured correctly for voice communications. To do this, follow these steps:
    1. Press the Guide button.
    2. In the System section, select Family Settings.
    3. Select the voice settings that you want to apply to your console and to your Xbox Live accounts.
  2. Verify the NAT setting. To do this, follow these steps:
    1. In the System section of the Xbox Dashboard, select Network Settings.
    2. Select Test Xbox Live Connection.
    3. After the system has completed the tests, select More Info next to NAT to learn more about the NAT settings.
    For more information about NAT issues, click the following article number to view the article in the Microsoft Knowledge Base:

    908880 Xbox 360: Troubleshooting NAT status issues

Modification Type:MinorLast Reviewed:10/9/2006
Keywords:kbxbox360ext kbXboxLiveFeatures kbXboxConsole kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbtshoot KB911932
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