You cannot install Microsoft Office Live Communications Server 2005 SP1 on a server that is running the MSDN version of Live Communications Server 2005 (911788)


The information in this article applies to:

  • Microsoft Office Live Communications Server 2005 Service Pack 1, when used with:
    • Microsoft Office Live Communications Server 2005 Enterprise Edition
    • Microsoft Office Live Communications Server 2005 Standard Edition

SYMPTOMS

You cannot install Microsoft Office Live Communications Server 2005 Service Pack 1 (SP1) on a server that is running the MSDN version of Microsoft Office Live Communications Server 2005. When you use Live Communications Server 2005 SP1 to upgrade the MSDN version of Live Communications Server 2005, you can run all the commands that are required to prepare the schema, the forest, and the domain partition in the Setup tool. However, one of the following options is unavailable, depending on the version of Live Communications Server that you are using:
  • Installation Files for Standard Edition Server
  • Installation Files for Enterprise Edition Server
Additionally, if you use the Lcserver_lcs2005tosp1.msp file to manually install Live Communications Server 2005 SP1, you may receive the following error message:
Upgrading from the currently MSDN version of Live Communication Server to SP1 is not supported. You can upgrade only from LCS 2005 Volume/Retail to SP1 RC Listed below is the version that will cause this issue Live Communication Server 2005 Microsoft Corporation Version 2.0.5369.0(MSDN)

CAUSE

This problem occurs because you can only install Live Communications Server 2005 SP1 if you are running the retail version of Live Communications Server 2005. You cannot use the retail version of the service pack to upgrade the MSDN version of Live Communications Server 2005.

RESOLUTION

To resolve this problem, remove the current installation of Live Communications Server 2005. Then, install the MSDN version of Live Communications Server 2005 SP1. To do this, follow these steps:
  1. Export the database by using the Dbimpexp.exe tool.

    For more information about how to export and to import the Live Communications Server database, click the following article number to view the article in the Microsoft Knowledge Base:

    830535 Live Communications Server does not start after you change the computer name

    Note You must export the database before you remove Live Communications Server 2005.
  2. Deactivate Live Communications Server 2005. To deactivate Live Communications Server 2005 Enterprise Edition, follow these steps:
    1. Start the Microsoft Office Live Communications Server 2005 tool.
    2. Expand Forest - domain_name.com.
    3. Expand Domains, expand domain_name, expand Live Communications servers and pools, and then expand your enterprise pool.
    4. Right-click the server that you want to deactivate, and then click Deactivate.
    5. Follow the steps in the wizard that appears.
    To deactivate Live Communications Server 2005 Standard Edition, follow these steps:
    1. Start the Microsoft Office Live Communications Server 2005 tool.
    2. Expand the node that contains the server that you want to deactivate.
    3. Right-click the server, and then click Deactivate.
  3. Click Start, click Control Panel, and then click Add or Remove Programs.
  4. Click Live Communications Server 2005, and then click Remove.
  5. Install the MSDN version of Live Communications Server 2005 SP1 on the server.

    For more information about how to obtain the MSDN version of Live Communications Server 2005 SP1, visit the following Microsoft Web site:

    http://msdn.microsoft.com/subscriptions/

  6. Import the database by using the Dbimpexp.exe tool.
Note If you remove the MSDN version of Live Communications Server 2005 and then install the MSDN version of Live Communications Server SP1, the Live Communications Server users still exist in Active Directory. Additionally, the Live Communications Server users are still enabled.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:1/6/2006
Keywords:kbtshoot kbprb KB911788 kbAudITPRO
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