Error message when you use the Create/Upgrade Enterprise Edition Pool Setup program to create a Live Communications Server 2005 enterprise pool on a Microsoft SQL Server 2000 cluster: "0xC3EC7840" (911787)


The information in this article applies to:

  • Microsoft Office Live Communications Server 2005 Enterprise Edition

SYMPTOMS

When you use the Create/Upgrade Enterprise Edition Pool Setup program to create a Microsoft Office Live Communications Server 2005 enterprise pool on a Microsoft SQL Server 2000 cluster, the following error message may be logged in the Live Communications Server 2005 Setup log file:
Connecting to SQL Server on databasename (Database rtc doesn't exist.) Creating database rtc Failed to create database rtc [Microsoft][ODBC SQL Server Driver][SQL Server]Cannot use file 'N:\LC Log\rtc.ldf' for clustered server. Only formatted files on which the cluster resource of the server has a dependency can be used. [Microsoft][ODBC SQL Server Driver][SQL Server]CREATE DATABASE failed. Some file names listed could not be created. Check previous errors. Failure [0xC3EC7840] Failed to create SQL database.

CAUSE

This issue occurs if the SQL Server 2000 cluster is not correctly configured.

RESOLUTION

To resolve this issue, follow these steps to create a dependency for the shared cluster disk.

Note When you add a shared cluster disk as a dependency to SQL Server, the shared cluster disk must reside in the same group as the SQL Server resources in Cluster Administrator.
  1. Start Cluster Administrator.
  2. Make sure that the shared cluster disk resides in the same group as the SQL Server resources.

    Note To move a shared cluster disk to the group in which the SQL Server resources reside, right-click the shared cluster disk that you want to move, and then click Move Group.
  3. Right-click the SQL Server resource, and then click Bring Offline to bring the resource into an Offline state.
  4. Right-click the SQL Server resource, and then click Properties.
  5. Click the Dependencies tab.
  6. Click Add to add the shared cluster disk to the dependencies list for that resource.
  7. Bring the SQL Server resource back online, and then put the SQL Server files on the shared cluster disk.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

295732 How to create databases or change disk file locations on a shared cluster drive on which SQL Server 2000 was not originally installed

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:12/22/2005
Keywords:kbtshoot kbprb KB911787 kbAudITPRO
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