Microsoft CRM 1.2 may close unexpectedly when you run several workflows at the same time (911772)


The information in this article applies to:

  • Microsoft CRM 1.2

SYMPTOMS

When you run several workflows (processes) at the same time in Microsoft CRM 1.2, the program may close unexpectedly. Additionally, you may receive the following error message:
Microsoft CRM has encountered a problem and needs to close. We are sorry for the inconvenience.
When you view the data in the error report, the report contains an error signature that is similar to the following error signature.
Application nameApplication versionModule nameModule versionOffset
CrmWorkflowService.exe1.2.3297.141CrmWorkflowService.exe 1.2.3297.141 00033622

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft CRM 1.2 Sales for Outlook or Microsoft CRM 1.2 Server.

Prerequisites

There are no prerequisites to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTime
Activities.dll1.2.3297.210756,44806-Dec-200523:38
Alllookups.xmlNot Applicable7,16606-Dec-200520:56
Attachmenthandler.dll1.2.3297.210453,36006-Dec-200523:37
Bizorganization.dll1.2.3297.210711,40006-Dec-200523:37
Bizprivilege.dll1.2.3297.210502,50406-Dec-200523:37
Communications.dll1.2.3297.210895,72006-Dec-200523:38
Contract.dll1.2.3297.210801,50406-Dec-200523:38
Crmbulkmailservice.exe1.2.3297.210547,56806-Dec-200523:37
Crmrichclientsync.dll1.2.3297.210600,81606-Dec-200523:37
Crmsecurityservice.exe1.2.3297.210531,18406-Dec-200523:38
Crmworkflowservice.exe1.2.3297.2101,129,20006-Dec-200523:39
Customerservice.dll1.2.3297.210920,29606-Dec-200523:38
Edit.aspxNot Applicable17,40906-Dec-200520:56
Microsoft.crm.application.components.platform.dll1.2.3297.210109,35206-Dec-200523:31
Products.dll1.2.3297.2101,235,68006-Dec-200523:40
Sfa.dll1.2.3297.2101,116,88006-Dec-200523:38
Workflow.dll1.2.3297.2101,149,66406-Dec-200523:39

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kberrmsg kbBug kbMBSworkflow kbMBSMigrate kbQFE kbHotfixServer kbpubtypekc KB911772 kbAudDeveloper kbAudEndUser
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