Client computers that are behind a NAT device cannot access resources that are behind ISA Server 2004 (911554)
The information in this article applies to:
- Microsoft Internet Security and Acceleration Server 2004, Enterprise Edition
- Microsoft Internet Security and Acceleration Server 2004, Standard Edition
SYMPTOMSConsider the following scenario: - A client computer that is behind a network address translation (NAT) device uses an Internet Protocol security (IPsec) NAT traversal (NAT-T) connection to access resources.
- These resources are behind a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004.
- ISA Server 2004 is configured as the perimeter firewall.
In this scenario, the client computer cannot access the resources that are behind the ISA Server 2004 computer. Additionally, the following error code is logged to the ISA Server Firewall service log: 0xc0040031 FWX_E_BAD_TCP_CHECKSUM_DROPPED Note This problem occurs if IPsec is used to help secure inbound traffic on the ISA Server computer. CAUSEThis problem occurs when there is a mismatch between the TCP checksum and the checksum that is calculated by ISA Server.
When IPsec NAT-T is used, the TCP checksum and the checksum that is calculated by the ISA Server do not match. Therefore, ISA Server blocks the connection.RESOLUTIONService pack informationISA Server 2004, Enterprise Edition
To resolve this problem, obtain the latest service pack for ISA Server 2004, Enterprise Edition. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
After you apply the service pack, follow the steps that are described in the "How to set up an exclusion list" section. ISA Server 2004, Standard EditionTo resolve this problem, apply the hotfix that is described in the following Microsoft Knowledge Base article: 915461 ISA Server 2004 blocks UDP traffic between two networks
After you apply the hotfix, follow the steps that are described in the "How to set up an exclusion list" section. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type: | Minor | Last Reviewed: | 6/6/2006 |
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Keywords: | kbBug kbfix kbQFE kbpubtypekc KB911554 kbAudITPRO |
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