Error message when you register Microsoft CRM 3.0 by using the Microsoft CRM Registration wizard: "The wizard requires an Internet connection to complete registration" (911330)


The information in this article applies to:

  • Microsoft CRM 3.0

SYMPTOMS

You receive the following error message when you register Microsoft Dynamics CRM 3.0 by using the Microsoft CRM Registration wizard:
The wizard requires an Internet connection to complete registration. Activate your Internet connection if it is disabled. If you do not have an Internet connection, contact Microsoft Business Solutions Support at 1-800-456-0025 to complete registration.
A second error message is written to the log file at the following location:

C:\Documents and Settings\CurrentUser\Application Data\Microsoft\MSCRM\Logs\Crmreg.log

This error message is as follows:
15:21:42| Error| Invalid parameter: name StateProvince, value "" Parameter name: StateProvince

CAUSE

Cause 1

This problem occurs because of incorrect information in the Registration wizard. A valid state or province is not provided in the State/province field on the Partner Company Information page. See "Resolution 1."

Cause 2

This problem occurs because Microsoft .NET 1.1 is not able to successfully autodetect proxies. This behavior occurs if a valid proxy client is not installed or if the settings in Microsoft Internet Explorer do not indicate a valid proxy server. See "Resolution 2."

RESOLUTION

Resolution 1

Enter the correct state or province on the Partner Company Information page. To do this, follow these steps:
  1. On the error page in the Registration wizard, click Back three times.
  2. In the State/province field on the Partner Company Information page, type the name of a valid state or province.
  3. Resubmit the registration. To do this, click Next on the remaining pages of the Registration wizard.

Resolution 2

Verify that the settings for the proxy software are set up correctly. The following lists give sample settings for several situations where ISA Firewall Client is used as the proxy. Select the settings for the option that best fits your situation.

Note To access the Local Area Network (LAN) Settings dialog box in Microsoft Internet Explorer, follow these steps:
  1. On the Tools menu, click Internet Options.
  2. Click the Connections tab, and then click LAN Settings.

Option 1: Depend on ISA Firewall Client

  • The proxy client is enabled.
  • The Automatically detect settings check box in the Local Area Network (LAN) Settings dialog box in Internet Explorer is selected.
  • The Use a proxy server for your LAN check box in the Local Area Network (LAN) Settings dialog box in Internet Explorer is not selected.

Option 2: Question ISA Firewall Client

  • The ISA client is enabled.
  • The Automatically detect settings check box in the Local Area Network (LAN) Settings dialog box in Internet Explorer is not selected.
  • The Use a proxy server for your LAN check box in the Local Area Network (LAN) Settings dialog box in Internet Explorer is selected.
  • The IP address of the ISA client or proxy client appears in the Address box in the Proxy server area of the Local Area Network (LAN) Settings dialog box in Internet Explorer.

Option 3: Do not trust ISA Firewall Client

  • The ISA client is disabled.
  • The Automatically detect settings check box in Internet Explorer is not selected.
  • The Use a proxy server for your LAN check box in Internet Explorer is selected.
  • The IP address of the ISA client or proxy client appears in the Address box in the Proxy server area of the Local Area Network (LAN) Settings dialog box in Internet Explorer.

Resolution 3

If you still cannot register Microsoft CRM, contact Microsoft Business Solutions Technical Support:
  • In the United States or Canada, telephone (800) 456-0025, and then use option 6.
  • Outside the United States or Canada, visit the following Microsoft Web site to find the contact information for your region:

    http://www.microsoft.com/dynamics/worldwide.mspx

Modification Type:MajorLast Reviewed:5/30/2006
Keywords:kbMBSinstallation kbMBSMigrate kbprb KB911330 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.