The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you try to reply to an e-mail message in Microsoft Dynamics CRM, the message body is lost. Additionally, you receive the following error message in the message body:
An error has occurred. Please contact your system administrator.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM Client or Microsoft Dynamics CRM Server.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
You cannot remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.Client
|
| Crmobjectmodel.dll | 3.0.5300.1017 | 6,730,512 | 22-Dec-2005 | 13:20 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1017 | 408,344 | 22-Dec-2005 | 13:20 |
Server
|
| Crmobjectmodel.dll | 3.0.5300.1017 | 6,730,504 | 22-Dec-2005 | 13:19 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1017 | 367,368 | 22-Dec-2005 | 13:19 |