Xbox 360: You cannot see or play previously downloaded premium content when you are not signed in to Xbox Live (911198)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Xbox 360 Hard Drive
  • Microsoft Xbox 360 Memory Unit

SYMPTOMS

You cannot see or play previously downloaded premium content, such as Xbox Live Arcade games, content from Video Marketplace, game maps, game levels, or game objects, when you are not signed in to Xbox Live.

CAUSE

Typically, this behavior occurs if you try to use premium content that is stored on a storage device, such as an Xbox 360 Hard Drive or an Xbox 360 Memory Unit, and you use that storage device on a different console than the console that you used when you downloaded the content.

Additionally, this behavior will occur if a console has been repaired or exchanged and the console ID has changed.

THINGS TO TRY

To use this downloaded premium content on a different console than the console that the content was downloaded to, follow these steps:
  1. Connect the storage device that contains the content to the Xbox 360 console.
  2. Verify that the console is connected to a high-speed Internet connection.
  3. Use your gamertag to sign in to Xbox Live.
  4. Access the content.
Modification Type:MinorLast Reviewed:10/9/2006
Keywords:kbXboxPeripherals kbXboxLiveFeatures kbXboxLiveConnectivity kbXboxConsole kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbtshoot KB911198
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