You cannot use a Bluetooth device that has an alphanumeric PIN code together with a Windows Mobile-based device (911086)

The information in this article applies to:

Microsoft Windows Mobile 2003 for Pocket PC
Microsoft Windows Mobile 2003 for Smartphone
Microsoft Windows Mobile 2003 Second Edition software for Pocket PC
Microsoft Windows Mobile 2003 Second Edition software for Smartphone
Microsoft Windows Mobile 2003 software for Pocket PC
Microsoft Windows Mobile 2003 software for Smartphone
Microsoft Windows Mobile 5.0 software for Pocket PCs
Microsoft Windows Mobile 5.0 software for Pocket PCs Phone Edition
Microsoft Windows Mobile 5.0 software for Smartphone
Microsoft Windows Powered Pocket PC 2000

SYMPTOMS

Consider the following scenario. You have a Bluetooth device that has a preset PIN code. The PIN code includes alphanumeric characters. In this scenario, you cannot use the Bluetooth device together with a Microsoft Windows Mobile-based device.

CAUSE

This problem occurs because Windows Mobile for Smartphone and PocketPC devices only allows for the PIN code to contain numeric characters. However, Bluetooth allows for PIN codes to contain alphanumeric characters.

RESOLUTION

To resolve this problem, change the PIN code on the Bluetooth device to include only numeric characters.

Note You cannot use devices that have preset PIN codes that contain alphanumeric characters together with Windows Mobile devices.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Windows Mobile, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/default.mspx

Modification Type:	Major	Last Reviewed:	1/16/2006
Keywords:	kbtshoot kbprb KB911086 kbAudEndUser